THE mortgage, valuation and banking industries are still playing catch-up compared to others, despite the rapid evolution of machine learning, artificial intelligence and cloud technologies, according Carmen Vicelich, chief executive officer and founder of Data Insight & Velocity.
Vicelich spoke at the Australian Property Institute’s recent National Property Conference on the Gold Coast.
“Increased regulatory compliance, meaning banks need things faster and more precise, and at the same time, increased customer expectations mean they expect a relevant, more seamless experience.
“We’re a little bit like a frog in boiling water. All this change is happening around us, and the worst thing we can do is actually not recognise this and be ignorant,” she said.
Australian Property Journal